Refund policy

We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order.

To qualify for a return, items must be unused, in original condition, with tags and original packaging, along with proof of purchase.

To request a return, contact us at:
info.borcelle.ae@gmail.com

Return Address:
Al Shoala Building, Block E, 5th Floor, Deira, Dubai, UAE

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect.

Non-Returnable Items

We do not accept returns for:
• Personalized/custom products
• Personal care items
• Sale items
• Gift cards
• Hazardous materials or flammable products

Exchanges

To exchange an item, please return the original item and place a new order.

Refunds

Once your return is received and approved, refunds are processed to your original payment method within 10 business days.

For any questions, contact us at:
info.borcelle.ae@gmail.com